Question 1

Booking & Deposit:

Accepted Answer

All appointments require a non-refundable deposit to confirm your booking.Appointments are not secured until the deposit has been received.
Deposits are deducted from your final service balance on the day of your appointment.

Question 2

Cancellations & Rescheduling:

Accepted Answer

We kindly request a minimum of 48 hours notice for any cancellations or rescheduling.Cancellations made within 48 hours of your appointment will result in loss of deposit.
No-shows will be charged the full service amount and may be required to pay in full for future bookings.

Question 3

Punctuality:

Accepted Answer

A grace period of 10-15 minutes is allowed to accommodate unforeseen delays.Arrivals beyond this time may result in a reduced service, rescheduling, or cancellation with deposit forfeited.
Clients arriving significantly late may be treated as a no-show.

Question 4

Guest Policy:

Accepted Answer

To preserve a calm, professional, and focused environment, additional guests are not permitted unless previously agreed.

Question 5

Preparation:

Accepted Answer

Clients are expected to arrive with clean, product-free hair unless otherwise instructed.
Failure to adhere to preparation requirements may result in cancellation of the service with deposit loss.

Question 6

Refunds & Adjustments:

Accepted Answer

All deposits are strictly non-refundable and non-transferable.
All services are final and non-refundable once completed.
We do not offer refunds for change of mind.

Question 7

Professional Standards:

Accepted Answer

We maintain a respectful, calm, and professional environment at all times.
We reserve the right to refuse service to any client who behaves inappropriately or disrupts the experience.

BOOKING POLICIES

Booking Policies