Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to the use of the Gia Hair Salon website, our salon services, appointments, training services and purchases made through our website.

By using our website, booking an appointment or purchasing a product from us, you agree to these Terms & Conditions.

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1. About us

Gia Hair Salon
55 Streatham Hill
London
SW2 4TS

Email: customerservice@giashairsalon.com
Telephone: +44 7562343197

Website: www.giashairsalon.com

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2. Appointments

Appointments can be booked through our website or through the booking methods provided by Gia Hair Salon.

Customers are responsible for providing accurate contact information and selecting the correct service when booking.

Please arrive on time for your appointment. Late arrival may affect the amount of time available for your service and, where appropriate, the service may need to be shortened or rescheduled.

Our specific appointment, deposit, cancellation and late-arrival policies may also be displayed during the booking process and form part of the booking terms.

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3. Deposits and payments

Where a deposit or payment is required to secure an appointment, this will be clearly stated at the time of booking.

Any deposit or cancellation charges will be applied in accordance with the booking terms provided to the customer.

Cancellation charges and deposits will be reasonable and applied fairly.

Nothing in these Terms & Conditions affects your statutory consumer rights. UK consumer terms must be fair and transparent.

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4. Hair services

We aim to provide all services to a high professional standard.

Before certain services, customers may need to provide relevant information about their hair, previous treatments, extensions or any other information that could affect the service.

Results can vary depending on an individual's hair condition, previous treatments, maintenance and aftercare.

Gia Hair Salon cannot guarantee an identical result to photographs used for inspiration.

Customers are responsible for following the aftercare guidance provided following their appointment.

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5. Hair products and extensions

Product descriptions, photographs and information on our website are provided to help customers make an informed purchasing decision.

We aim to ensure that product information and images are accurate. However, colours may appear slightly different depending on your screen or device.

All products supplied must meet applicable UK consumer requirements. Nothing in these Terms & Conditions removes your statutory rights regarding faulty, misdescribed or unsuitable goods.

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6. Online orders

When purchasing through our website, customers are responsible for checking their order details before completing payment.

Orders are subject to availability.

We will provide confirmation of an order after purchase.

Delivery costs, estimated delivery times and available delivery options will be displayed during the purchasing process where applicable.

For online purchases, customers must be provided with the legally required information regarding their order and cancellation rights.

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7. Returns and refunds

Our separate Shipping & Returns Policy explains our returns, exchanges and refund procedures.

Nothing in our returns policy removes or limits any legal rights you have as a consumer.

For online purchases, consumers generally have a 14-day cancellation period for goods, although certain exceptions can apply, including certain sealed goods that cannot be returned for health or hygiene reasons once opened.

Where a product is faulty, not as described or does not meet the required legal standard, customers may have rights to a repair, replacement or refund.

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8. Training

Where Gia Hair Salon offers training courses, the individual course booking terms will apply in addition to these Terms & Conditions. Course dates, prices, content and booking requirements will be provided at the time of booking.

Customers are responsible for ensuring that they understand the requirements of the course before booking.

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9. Website content

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that the website will always be available or completely free from errors.

All photographs, branding, written content, graphics and other website materials belong to Gia Hair Salon or are used with permission and should not be copied, reproduced or used commercially without permission.

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10. Third-party websites and services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability or privacy practices of third-party websites.

Third-party services, including website hosting, booking and payment providers, may have their own terms and privacy policies.

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11. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We will not be responsible for losses that are not reasonably foreseeable or caused by circumstances outside our reasonable control.

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12. Changes to these Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

Changes will not affect rights that have already been established under an existing purchase or booking unless required by law.

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13. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory consumer rights that may apply.

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14. Contact us

If you have any questions regarding these Terms & Conditions, please contact:

Gia Hair Salon
55 Streatham Hill
London
SW2 4TS

Email: customerservice@giashairsalon.com
Telephone: +44 7562343197