Question 1

Eligibility:

Accepted Answer

Items must be unused, unwashed, unaltered, and in their original packaging to qualify for a return.

Question 2

Timeframe:

Accepted Answer

Returns must be requested within 14 days of receiving your order.

Question 3

Non-Returnable Items:

Accepted Answer

For hygiene reasons, hair that has been installed, coloured, or altered cannot be returned. Sale items are also non-refundable.

Question 4

Exchanges:

Accepted Answer

We only offer exchanges for defective or incorrect items received.

Question 5

Defective Items:

Accepted Answer

If you receive a faulty product, please contact us within 48 hours of delivery with photos so we can resolve it quickly.

Question 6

Refunds:

Accepted Answer

Once your return is received and inspected, approved refunds will be processed to your original payment method within 5 - 10 business days.

Question 7

Shipping Costs:

Accepted Answer

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Return Policy

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